FAQs
How do I book an inflatable?
You can call us on 01754 880045 or 07909 337102. You can also send us a message or email. One of our friendly team will be happy to help you with your booking. Full details are on our Contact Us page.
How much do you charge?
Our prices are on our website. Any questions please Contact Us. Generally the price you see is the price you pay and is for a daytime hire (however a travel cost may apply if out of our catchment area) Our latest collection time is 8pm.
How long do we get the equipment for?
Outdoor bookings can be anytime from morning to early evenings subject to availability and on first come first served basis. Generally speaking we will deliver between 9 & 11am and our latest collection time is 8pm.
If your party is in a hall or venue, please let us know your party start/finish times and the times you have access to the venue from/until and we will schedule delivery and collection times to suit your party subject to availability.
Which areas do you cover?
We are based in Wainfleet and cover all surrounding towns and villages, however we will consider any location if it is within a reasonable travelling distance. Depending on distance we may need to make an additional charge to cover fuel. If this is the case we will fully explain our charge prior to confirming your booking.
When should I book?
You should book your inflatable as soon as possible to avoid disappointment. You can Contact Us to check availability by phone, messenger or email.
Do I need to pay a deposit?
We ask for a £10 deposit to secure your booking. If we need to cancel your booking due to adverse weather conditions as determined by us, we will in the first instance offer you an alternative time, date or location. If these alternatives are not mutually agreeable we will refund your deposit in full.
Can I cancel?
Of course you can, we understand that the unexpected happens. If you need to cancel due to adverse weather conditions as determined by us, we will refund in full any monies already paid as detailed above. In all other circumstances the deposit is non-refundable however we will transfer this to a future booking within 12 calendar months of the original date.
What if the weather is bad?
Current HSE guidelines deem that it is unsafe to operate an inflatable outdoors in wind speeds of more than 24mph including gusts,
As our main costs are incurred while delivering, setting up and collecting your equipment, we regret that we cannot offer a full or partial refund for loss of use if the weather changes once you have accepted delivery and made payment.
How big does the space need to be?
You will need to allow space all around for safety. So if you book a 12ft X15ft castle the size it will need is approximately 14ft X 25ft to allow for the blower and safety mats. It is your responsibility to ensure you have the space. If in doubt, contact us and we will check and advise. We do offer a free measuring service locally if required. Please ensure the space is clear and clean and that all washing lines that would obstruct have been removed.
Please note: We can only set up on private land. If you require us to set up in public or communal areas we need written confirmation from the land owner.
What surfaces can you safely install an inflatable on?
For outdoor hires we require a grassed/lawned (Not artificial grass) area of sufficient size to accommodate the inflatable and allow us room to knock in the anchor pegs. We do not install an inflatable on a paved/concreted/tarmac or similar surface.
Do you have insurance?
We hold £5 million pounds public liability insurance and you should always insist on using an insured company for your hire. (Please be aware you are responsible for the safe operation and supervision once we have installed and checked the equipment). We will happily provide copies of our insurance certificate and inflatable test certificates upon request.
Can I leave a review?
We welcome and encourage all 5 star feedback. Please feel free to do so on the Review section here. Thank you for taking time to do it, your recommendation will really help others have confidence they are making the right choice in booking with us.
Delivery Policy
If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity.